This shows you the differences between two versions of the page.
account_help [2019/02/10 21:06] kd6kpc |
account_help [2021/02/27 14:11] |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Account Help ====== | ||
- | |||
- | ===== Registration Help ===== | ||
- | You are required to register to gain the full benefit of Repeaterbook.com, | ||
- | |||
- | You are also required to enter a valid email address. An email will be sent to the address you enter to validate the email. If you do not respond to the email, your account will not be validated and you will not be able to log in. If you did not receive an email, please check your spam folder for it. | ||
- | |||
- | If you need additional help, please contact us as [[https:// | ||
- | |||
- | |||
- | ===== Help Logging In ===== | ||
- | If a user has a problem logging into Repeaterbook.com, | ||
- | |||
- | Please check and try the following suggestions to assist you when having problems logging in: | ||
- | - Do a password reset for your account. The password reset page can be found [[https:// | ||
- | - Make sure the date and time on your computer are correct. If the date and time are off, it can cause cookie problems which can prevent login from occurring. | ||
- | - If you are running Norton Internet, MacAfee, and especially CA's Firewall, please make sure they are configured to allow cookies from Repeaterbook.com. | ||
- | - Make sure your browser is allowing cookies from Repeaterbook.com. Most browsers are configured by default to allow cookies, however, if you have been over-zealous on your security settings and changed the defaults you'll want to review your settings to make sure you are not blocking cookies from Repeaterbook.com. | ||
- | - If you have checked all this - and you still are having a problem, you can contact support [[https:// | ||
- | |||
- | ===== Changing Your Username (call sign) ===== | ||
- | You can change your own username/ | ||
- | Amateur radio callsign change. | ||
- | |||
- | ===== Invalid Token Error ===== | ||
- | Occasionally, | ||
- | |||
- | This most commonly occurs when using multiple browsers or computers to access the site. For example, if you last logged in on your PC at home, and then attempt to log in at work, you may see the error. Same thing if you switch from a PC to a smartphone. | ||